Refund policy
Refund & Return Policy
Returns
We want you to be satisfied with your purchase from Oblivion. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.
To be eligible for a return:
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Items must be unused, unworn, and unwashed
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Items must be in their original condition
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Items must be returned with original packaging and tags (if applicable)
Returns that do not meet these conditions may not be accepted.
How to Start a Return
To initiate a return, please contact us at:
Include the following information in your email:
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Order number
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Item(s) you wish to return
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Reason for return
Once your request is approved, we will provide instructions for returning your item.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Shipping fees are non-refundable.
We recommend using a trackable shipping service when returning items.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at:
Include your order number and photos of the item so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.
Final Sale Items
Certain items may be marked as final sale and cannot be returned or refunded.
Contact
For any questions regarding returns or refunds, please contact us at: